Customer service is an attitude. It’s about providing customers with information, comfort, and advice that they perceive as valuable. When problems arise, good service offers an instant solution that satisfies the customer. Excellent service goes beyond that, creating enthusiastic customers…
One of the biggest drivers for progress in organizations is excitement. It refers to enthusiasm, energy, and positive anticipation that employees experience toward their work and the organization’s goals. Enablers include an ambitious and exciting strategy, a supportive and engaged…
If you want clarity ask that question. Too often we use trendy business jargon, fancy terms, and lofty principles without grasping their true meaning. And I am not talking about the general idea but the specific meaning in the given…
Für viele Unternehmen ist das Thema Transformation ein wichtiges Ziel für das zukünftige Wachstum; sei es die digitale Transformation, um durch den technischen Fortschritt neue Geschäftsmodelle und Kundenerfahrungen zu kreieren, oder die kulturelle Transformation, um den neuen Herausforderungen und Rahmenbedingungen…
Sorry, your fancy coffee latte, WFH, flex time, cool team events, and company e-bike does not cut it. Many companies currently jump on the band wagon of “New Work” and promote their “new” way of working together along with some…